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Air-India chief seeks feedback from flyers, promises better facilities

Mumbai: In a bid to revive the Maharaja’s old glory, Air India’s new Chairman & Managing Director (CMD), Arvind Jadhav has decided to confront the airlines’ falling load factor by taking direct feedback from passengers and promising to “personally” reply to their queries and complaints. In his first e  ....Read more

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CEOBy: Jay | Monday , 8 Jun '09 3:16:40 AM Reply | Forward The worlds airlines have become lean and user friendly. Air India has become fat and mean (customer unfriendly in the extreme) thanks to babudom.. Today the only people who fly Air India is the captive market like Babus, free pass holders, people going to the Gulf. Air India will rank last by any performance metric. Manmohan Sir, give this albatross back to TATAS, and see it soar again.
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