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Passengers wait for over eight hours as Virgin Atlantic first delays, then cancels flight

New Delhi: London bound passengers on a Virgin Atlantic flight, VS 301, had to spend over eight hours at the Indira Gandhi International Airport on Monday after the airlines staff said the flight could not take off due to technical problems. Being made to wait for two hours inside the aircraft, passengers  ....Read more

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Virgin airline's lack of preparedness and utter apathy to passengersBy: Deepak | Tuesday , 30 Jun '09 9:03:05 AM Reply | Forward I was one of those passengers who suffered this 8 hour ordeal at the hand of an utterly mismanaged and uncoordinated Virgin Atlantic team. They desperately need to take some lessons in Incident Management and Customer Service.
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