To begin with the DVB, complaint centres across the city will be spruced up. ``The DVB complaint centres have to be made functional. Not just receiving calls, they need to be attended to them quickly,'' Swaraj said. The CM acknowledged that the complaint centres are often un-manned at night with no officials to attend to the citizens' woes. ``We are trying to include the DBV centres in the minister's night patrolling schedule,'' she added.

From now on it would be easier to deposit electricity bills, without standing in long queues. The chief secretary is meeting the DBV chairman and senior bank officials tomorrow to device a method of depositing electricity bills through banks.

The Delhi Government's earlier move in this direction was stumped midway by the Reserve Bank of India, which need not give the requisite permission. However, the CM said, ``It is being sorted out.'' The third area in which the CM has directed the DBV to take action is unauthorised colonies, to keep the electorate happy.

``The last cabinet decided to provide electricity connection to unauthorised colonies on payment. The collection has been good, so I have asked the DBV to speed up the process. We need crash programme on this,'' Swaraj said, adding that the system is there, it just needs to be activated.