He added that manpower was the key source in an organisation as there was no depreciation cost involved and was a long-term fixed asset. The general manager stressed the importance of openness, collaboration, teamwork, trust and authenticity factors to stimulate market-driven competition.

Quality, according to Verma, stands for ability to meet all the expectations of the user of goods and services and was an important tool of management. He also discussed the importance of meeting international standards and ISO-9000 prescriptions.

While concluding his lecture, he suggested an action plan for quality management with special emphasis on the workforce. He further stressed the importance of upgrading skills of employees and their total involvement in the organisation.