Before Zende could identify the accused, Kasab was sitting in the dock with his head down. Seeing Kasab sitting with his head low, judge Tahaliyani said, "If you put your head down the witness will not be able to look at you and identify you. You should look at witness."

Following the court's instruction, he looked at the witness who identified him promptly.

Zende, who was rewarded by authorities after the terror strikes, told the court that on the night of November 26 he was making announcements from his elevated glass cabin from where he could see the platforms.

He said he heard explosions from the main side of CST and saw passengers running to suburban side. "I alerted GRP and RPF to go towards the main side", he said.

After some time, he saw two gunmen firing at people in the suburban section and he alerted passengers to exit from rear entrance. They too fired at him but he ducked and his colleague switched off lights. At this moment, a bullet passed through his office cabin but no one was hurt.