90 pc commuters satisfied with Metro: DMRC survey

“The survey was conducted by the DMRC in March across all six operational lines of the Metro. A total of 33,987 commuters were interviewed — that is more than two per cent of the total daily commuters on the Metro,” said Anuj Dayal,spokesperson,DMRC.

Regarding punctuality,93 per cent commuters expressed their satisfaction,47 per cent said it was ‘good’,while 33 per cent ranked it as ‘very good’ and 13 per cent it was ‘satisfactory’. The remaining six per cent said it ‘needed improvement’.

On the cleanliness of stations,47 per cent ranked it as ‘good’,while 38 per cent ranked it as ‘excellent’,41 per cent ranked the cleanliness of trains as ‘excellent’,while 47 per cent ranked it as ‘good’. A total of 86 per cent commuters said they were satisfied with the comfort levels in the trains. While 47 percent ranked it as ‘good’,39 percent ranked train’s comfort as ‘excellent’.

Ninety per cent commuters said they were happy with the Metro’s ticketing facilities — there were 45 per cent commuters voting the facilities as ‘excellent’ and ‘good’ each,while seven per cent said it was ‘satisfactory’. Only 3 per cent said the facilities needed improvement.

Dayal said the survey also showed high satisfaction levels with regard to train announcements,with 88 per cent rating the system as ‘Excellent’ to ‘Good’ .

“The survey was conducted through random sampling,” Dayal added.