A mobile set purchased for Rs 2,700 gave a harrowing time to its owner after it broke down within a week of its purchase and the retailer refused to repair it even though it was in the warranty period.The District Consumer Disputes Redressal Forum has directed the retailer in Sector 37 to repair the phone and pay Rs 500 as compensation for harassment.The complainant, Khyali Ram Tiwari, had purchased an LG mobile for Rs 2,700 from Lovneet Jolly of Fun Time Videos, a retailer in Sector 37.Within a week, the phone stopped working and the complainant then took it to the service centre, where he was told to replace the cover.A request was then sent to the retailer, but he paid no heed. The complainant then moved the forum.Notices of the complaint were sent to the retailer, seeking their version. But despite several reminders, no one turned up, and the proceedings therefore, started ex-parte.The forum said the facts mentioned by the complainant in his complaint and affidavit sufficiently prove that the set was sold to him for Rs 2,700. After it went out of order, the retailer was bound to repair the same as the phone was under the warranty period, but demanded Rs 1,000 for the same. The forum held: “Due to the non-cooperating attitude of the opposition in removing the defect, the complainant was unable to use his phone and was harassed.”
