“I am setting up a National Passengers’ Advisory Board to address passengers’ needs and comfort. I will strengthen the customer care department and undertake various customer outreach programmes to be in touch with you at all times,” reads Jadhav’s editorial.
“The whole idea is to have a product that meets customer expectations and people such as frequent fliers and representatives from the hospitality industry can contribute their opinions to it,” said Jitendra Bhargave, Executive Director (corporate communications), Air India.
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