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Airtel to compensate for ‘deficiency in service’

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  • The forum ruled that it was the duty of the telecom company to inform the respondent about the non- availability of roaming facility when asked.

    The forum then directed Airtel to pay a sum of Rs 10,000 as compensation for the loss suffered by him.

    This order by the district forum was challenged before the State Commission, which on Friday upheld the decision.

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