Aviation ministry questions SITAs management of AIs ticketing system

The civil aviation ministry has flagged concern over management of Air Indias reservation and ticketing system by SITA

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The civil aviation ministry has flagged concern over management of Air Indias reservation and ticketing system by SITA.

We,at the minister level,are concerned about the management of reservation and ticketing system by SITA,as it has sub-contracted a part of Air Indias contract to IGT,which is the company in question, said a senior civil aviation ministry official,who did not want to be identified.

SITA manages the ticketing system,reservation system and frequent-flier programme of AI and it has sub-contracted the maintenance of a part of its job to IGT,the software arm of InterGlobe Enterprise that operates the low-cost carrier IndiGo.

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Recently,Air India lodged a police complaint saying that its frequent flier data has been compromised with and asked its call centre operator IGT to investigate into the matter.

Frequent flier miles are updated in a passengers account immediately when a passenger purchases a ticket.

In case of technical glitch,the passenger needs to send a photocopy of the boarding pass to the call centre.

Questions have been raised on whether the updates were made to the correct passengers account.

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SITA,which provides IT enabled services to 140 airlines across the world,was hired by AI in 2009 to first integrate their and later operate it. SITA did not comment on the issue.

..an investigation regarding these anomalies is underway and SITA has stringent confidential agreements with its customers, SITAs vice-president (India & Subcontinent) Maneesh Jaikrishna said in an email reply.

Meanwhile,Air India has called for bids,which will be opened next week,to award the call centre operation and IGT is unlikely to qualify for the bid.

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