BCL conducts training for corporate employees

To cater to the need of corporate employees, British Council Library conducted an English language, confidence and soft-skill training programme for them in the city.

The training session, attended by employees from BPOs, KPOs and other IT companies, was conducted by Lawrence Smith, Deputy Head Corporate Training at British Council India. The training involved an interactive and communicative session between Smith and employees.

"The session started with understanding the cultural differences between Indian and British culture, Indian English and International English, etiquettes and so on," said Smith based in Mumbai.

"It is important to raise the level of confidence and only then can we notice positive effects on performance. The session also focused on time management and soft skills," he added.

The other issues that Smith dealt with during the sessions included mother tongue influences, pronunciation, writing style and team building exercises.

"We do not consider Indian English wrong in any sense but when an employee deals with an international client he should know words that the client is familiar with," said Smith.

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