BPCL automates retail outlets

In a bid to prevent the adulteration of petrol and to ensure that customers get a better deal,the Bharat Petroleum Corporation Ltd has automated a number of its retail outlets and is planning to provide the enhanced customer services at all its 81 retail outlets in Pune in the next few years.

In a bid to prevent the adulteration of petrol and to ensure that customers get a better deal,the Bharat Petroleum Corporation Ltd (BPCL) has automated a number of its retail outlets and is planning to provide the enhanced customer services at all its 81 retail outlets in Pune in the next few years.

Addressing a press conference here,K H Subramanian,general manager,retail,western region,BPCL,said that the outlets which sell more than 200 kilo litre of petrol and diesel each month have been identified for the automation.

He said that as of now 67 retail outlets from a total of 81 have been automated and by the end of this year BPCL has plans to carry out the automation of 7 more outlet. The complete automation of the outlets is being planned by next few years.

Listing out the advantages of the retail outlets,Subramanian said that the enhanced customer service is enabling the outlets to operate in a hi-tech manner.

He said that not only do the customers get the bills against the petrol which they have filled in their vehicles,but the SMS and emails are also written to them informing about the fuel which they filled at the concerned petrol pump.

He also added that these retail outlets are operating on 24-hour basis and the vehicles which supply the fuel at these outlets are fitted with the devices which help in tracking their movement to ensure that the petrol and diesel was not pilfered.

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