In another bizarre case, the NCDRC ordered a compensation of just Rs 25,000 to a senior citizen who was harassed and humiliated by a corrupt and malicious railway employee who falsely alleged that her concessional fare was not in order. Such judgements make manufacturers, service providers and government agencies unconcerned about consumer issues. Unless courts begin to hand out punitive damages at least in case of deliberate harassment, Indian consumers have a long way to go before the concept of ‘Caveat Emptor’ becomes redundant in India.
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