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This is an archive article published on July 8, 2009

Chaotic CFC: complaint against collectorate goes to PM

The Citizens Facilitation Centre of the district continues to teem with hundreds of citizens arriving in droves to get various certificates.

The Citizens Facilitation Centre of the district continues to teem with hundreds of citizens arriving in droves to get various certificates. Although the district collectorate acted last week — after The Indian Express highlighted the chaotic conditions at the CFC — by getting a few touts arrested,the situation at the CFC which is bursting at the seams continues to maintain its status quo.

Not all are however ready to put up with what many describe as sheer harassment of honest tax paying citizens. At least one citizen stood up strongly against the chaotic conditions of CFC. Fifty-five-year-old D K Chandora,a resident of Dhanurkar Colony,kept making trips to CFC for nearly a month for getting domicile certificates for his three sons which would help him get admissions for them. “For nearly a month,I visited the CFC from 8 in the morning to 6 in the evening. Every time my turn came,I was told to come the next day,” said Chandora. Fed up the constant negative replies,a crestfallen Chandora approached the collectorate officials,but all in vain. “All my papers were in order. I had attached the electricity bill which were new as well as the old one dating back to 20 years. I had all the proof showing my identity as the long-time resident of Pune,” says Chandora. “Yet,they refused to give the domicile certificates.”

Not the one who would give up easily,Chandora then decided to write to the Prime Minister,Chief Minister and also the district collectorate. “I sent a letter complaining about how the CFC under the district collectorate functions in Pune. I wanted to draw the attention of the Prime Minister to the daily plight of citizens in Pune. The citizens are put under severe strain to get government documents. My aim was to highlight how ordinary citizens are made to run from pillar to post without anybody bothering about taking corrective actions to ease citizens plight,” said Chandora. A couple of days after Chandora wrote the complaint letter,he got the domicile certificates. “I am happy my work has been done. But it was only after I had to go through the wringer. Can’t there be any simple way out?,” he asks.

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Like Chandora,thousands of citizens are not so lucky. Like last week,they continue to crowd the CFC. “I had come here at 8 in the morning. I was standing outside the hall where it was drizzling. Now it is past 3 pm. I don’t know when my turn will come. I want an affidavit done,” says P Ohal,an elderly woman from Yerawada. “Since morning,I have not left the queue to have food. That is because of the fear that people won’t allow me to rejoin the queue. There are continues heated arguments going on here,” she said.

Resident deputy collector Prakash Kadam however believes that the queues will thin out once the Class XI admissions are over. “It is only during the admission time,there is massive crowding. Otherwise,there is not much crowd through the year,” he said. However,civic activists say the collectorate should take all possible steps to ensure that there is no overcrowding at the CFC like it is happening now. “Overcrowding is dangerous. Anything can happen in such a situation,” said activist A Amlani.


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