In the so-called "distribution section," 72-year-old M A Gundecha who lives near Nal Stop in Kothrud is sitting on the floor in front of the Window No 2. He looks completed exhausted after standing in the queue since morning.

"I came here for getting a certificate as a senior citizen which will help me get a bus concession. I landed here at 9 am and now it is 3 pm. I don't know how long will this go on," he says, helplessly.

The collectorate meanwhile seems to have little clue as resident deputy collector Prakash Kadam said since morning till noon, there was discipline in the queue.

"Today, things were more organised," he said. Kadam pointed out that this situation wouldn't have emerged had the schools responded to their proposal. "We had not only made a prososal had also trained teachers from 360 schools in handling the work of the CFC. This would have benefitted citizens, but only 10 per cent of the schools responded," he said.

Kadam said after the collectorate sounded the police, a number of agents operating in the premises of the CFC were either shooed away or nabbed. "To some extent things look smoother at CFC," he said, pointing out that the despatch section has also been shifted out in a bid to ease the daily chaos.