Be it punctuality or efficacy of service, Delhi Metro officials claim the Delhi Metro Rail Corporation (DMRC) ranks among the top five metro rail systems in the world.

Despite several teething problems, most of which, officials claim, stem from a lack of awareness among Metro commuters, DMRC officials feel the mass rapid transit system has fared quite well and managed to deliver services at par with international standards.

The DMRC currently maintains a punctuality of 99.5 per cent, and headway time of just one minute for train delay, Raj Kumar, Director (Operations) said. “Metro rail systems in other countries, in contrast, consider a delay of around three to five minutes as train delay, though they too have a punctuality rate of approximately 99 per cent. The DMRC certainly ranks among the top five metro rail systems in the world.” Kumar also pointed out that in the underground Metro system in London, three to four stations covering a distance of three to four km are shut down for maintenance work at any point of time. The DMRC, however, undertakes maintenance work (which usually spans four hours) only during night time and on Sundays, when the rush is lower, Kumar claimed.

In terms of manpower, the Delhi Metro will have 36 persons per km (for general operations) at the end of Phase II, among the lowest in the world. “Other countries such as Singapore have a ratio of 30 persons per km; Hong Kong has 60 persons per km. The figures show that DMRC has a lean structure, despite which we have high operational standards since we use better technology,” Kumar claimed.

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