Even after CM & L-G intervention, civic agencies aren’t ‘listening’

The three municipalities of Delhi are finding it hard to address on priority even the grievances that are flagged by the VIPs. The civic bodies have been unable to process the grievances, most of which are against the Engineering department, even after being referred by senior politicians.

Known as 'listening post' of the Lieutenant-Governor and the Chief Minister, the division deals with the grievances that go unattended by the heads of departments of the corporation and are then forwarded by the Chief Minister and the Lieutenant-Governor. The respective offices are supposed to deal with these complaints on a priority basis, yet the number of pending cases referred this way is piling up.

Among the three corporations, North corporation seems to have gone slowest on the referenced complaints. According to the data available with the control room, this year, under L-G's listening post and complaints forwarded by him, the pending cases of South Municipal Corporation are 83, North corporation has 1,445 pending case whereas East Municipal Corporation has 101 pending case.

Even Chief Minister needs to strive harder to get an ear of the three corporations as her listening post known as 'Aap Ki Sunwai' have several pending complaints. In CM's listening post, there are 81 pending complaints of South Municipal Corporation whereas North corporation has to dispose of 339 complaints and East corporation has 137 such complaints pending. Here, too, the majority of the complaints are pending against the Engineering department.

According to the senior officials, the matter was taken up in the meeting of Director of Local Bodies (DLB), which asked the corporations to file report on listening posts. "Commissioners were requested to accord their personal attention for quick disposal of the references received from L-G's listening post and send reports to L-G office with a copy to the DLB," the order said.

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