Google says sorry for Gmail glitch

In yet another technical glitch from the Google stable in less than a month,the widely-used Gmail services became inaccessible for millions of users for a brief period on Tuesday....

In yet another technical glitch from the Google stable in less than a month,the widely-used Gmail services became inaccessible for millions of users for a brief period on Tuesday.

Noting that the problem has been resolved,the internet giant apologised for the glitch which affected users worldwide,including India. Many of our users had difficulty accessing Gmail today. The problem is now resolved and users have had access restored. We know how important Gmail is to our users,so we take issues like this very seriously,and we apologise for the inconvenience, Google said in a posting on its website. More than 110 million people across the world are estimated to be using Gmail services.

In late January,a human error had temporarily prevented Google users from finding web pages on the internet.

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Prior to this message,Gmail Site Reliability Manager Acacio Cruz said in another posting,… you are probably aware by now that were having some problems.

Shortly after 9:30 am GMT,our monitoring systems alerted us that Gmail consumer and businesses accounts worldwide could not get access to their email, he added.

On January 31,Google users were temporarily not able to go directly to a page by clicking through search results as they were greeted with the message,This site may harm your computer. Later,Google said that the glitch was caused by human error while updating harmful sites. The problem happened when a single forward slash (/) was put on the list instead of a full web address,which resulted in effectively blacklisting every website since all addresses has the character. What happened? Very simply,human error…, Vice President for Search Products & User Experience Marissa Mayer had said in a posting.

In fact,Google receives regular updates to a list of malicious websites from StopBadware.org,which investigates consumer complaints. We periodically receive updates to that list and received one such update to release on the site this morning. Unfortunately (and heres the human error),the URL of / was mistakenly checked in as a value to the file and / expands to all URLs, Marissa Mayer had explained.

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Police personnel seen to control the situation during a massive protest over the statehood demand and the inclusion of Ladakh under the Sixth Schedule, in Leh on Wednesday. (ANI Video Grab)

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