Institute ordered to refund admission fee of student

A student pursuing hotel management has won a complaint against Saintflight Worldwide Education Private Limited at the UT District Consumer Disputes Redressal Forum and received a refund for withdrawal of admissions.

The complainant, Chandan Singh, of Sector 29 alleged that he had taken admission with the institute and paid a total fee of Rs 30,000 for the hotel management course.

It was alleged by Chandan that instructions were given to him in the subject of English Speaking only for 10 to 15 days and thereafter no classes were ever held. He further complained that the institution often remained closed and even on the days when it was open, there was no teacher to teach the students.

It was further alleged by Chandan that he contacted the institute a number of times and each time he was assured about the completion of the course but no classes were held by them. Ultimately he was compelled to ask for a refund of the amount, that was subsequently refused by the institute. In its written reply, the institute denied the allegations while submitting that proper coaching was being imparted at the institute.

It was averred that the complainant could not continue the classes as he had gone to his native place and that after coming from his native place, the complainant changed his mind and asked for the refund of half of the total fees paid by him. The institute stated that there were six students in the same batch and the others were continuing with their study.

While the student alleged a failure of the institute authorities to impart complete instructions of the course, the institute maintained that the complainant is not entitled for a refund of the fee.

The forum observed that no documentary evidence has been placed on record to prove that the classes were held and that the students were imparted instructions in various subjects of the course. It ruled that 'neither the attendance register nor any record concerning the payment of salary etc. to the faculty has been placed on record. In these circumstances, the version of the complainant has to be accepted.'

... contd.

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