The hospital authorities are looking at procuring wheelchairs and stretchers to help patients move in quickly to the casualty area. “Our priority is to reduce the time between a patient arriving at the hospital and getting treatment,” Dr Agarwal says.

How well the doctors take guided tours to efficiency remains to be seen but Health Minister Walia says Genpact’s involvement is “not going to be intrusive”. She says, “We have had several discussions between the firm and doctors on the issue.”

In case the experiment succeeds, the government plans to replicate it at other places.

What Genpact will do

* Train doctors and paramedics to bring down time taken to attend to patients after they enter emergency

* Work on improving signages to cut the chaos in emergency ward

* Give suggestions on purchasing as well as maintenance of equipment

* Team begins operation this week itself