Lokshahi Din: File complaints by Nov 19

Hearing at zonal commissioner's office on December 3

With the state government bringing a major change in the process of Lokshahi din, citizens availing of the facility in the Pune Municipal Corporation (PMC) will have to submit their application in a prescribed format in 15 days prior to the hearing as per directives of the state government.

The PMC has decided to follow the state government directives with immediate effect and made the required arrangements for the purpose. Additional Municipal Commissioner Naresh Zurmure said citizens willing to take part in Lokshahi Din would have to submit two copies of their application at the zonal commissioner's office by November 19 and the hearing will be held on December 3.

The zonal commissioner would scrutinise the application and initiate relevant action within the 15 days so that a firm reply could be given to the applicant. If the applications are rejected, the matter will be conveyed to the applicant with the reason and the latter will not be allowed to participate in the hearing.

There are restrictions on filing applications on matters that are sub judice, while revenue cases and service-related issues will not be addressed in Lokshahi Din. Also, the application will be accepted only if it is submitted by a citizen and not any organisation.

However, if applicants fail to get satisfactory response to their complaints at the hearing at zonal commissioner's office, they can approach the Lokshahi Din in civic headquarters where the municipal commissioner will conduct the hearing on the first Monday of every month. The hearing will be attended by a representative of the district collector to monitor the process followed.

The government also clarified that a dissatisfied applicant could further appeal to the district collector, and even take the matter till the Mantralaya level to get a query addressed.

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