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L'Oreal losing its sheen in recession-hit French salons

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    • Reuters Tags : recession, economic downturn, hairstyle, shampoo, l'oreal, schwarzkopf, lifestyle Posted: Wednesday, Nov 12, 2008 at 1208 hrs
    Loreal
    French hair salons are turning to cheaper substitutes to weather the recession.

    In France, stylist associations and large hair salon franchises say business has been holding up relatively well, suggesting the global downturn is not to blame for all of L'Oreal's woes at home, where some regard it as a national institution.

    Jean-Claude Biguine, the last major French hair salon chain that still belongs to its founder, still uses L'Oreal.

    According to its owner, Jean-Claude Biguine, L'Oreal products are the most innovative and the price difference is relatively small. "I am French and I defend French brands," Biguine said.

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    COMPLAINT - SHAMPOOBy: Lt Col ( Retd ) IB Dutt | 06-Nov-2009 Reply | Forward 06 - Oct 2009 I had purchased one L%u2019Oreal Shampoo Professional. It is within recommended period of usage but it does not produce Lather. I approached your advisory cell through helpline. They have raised three issues. First the dealer who sold is not an authorized one. Secondly Professional package is for saloon and not for individual user. I fail to understand how would a customer know that the seller is not authorized one and secondly that the product should not be sold to individual customer. As a customer I have given the batch number, the details of product and the problem. I request the concerned office be advised to analyze the complaint logically as well as rationally. They can get the product back for chemical analysis if required. As far as the first two issues are concerned the company need to investigate and take suitable remedial measures. Thanks IBD
    Letter of complaintBy: Maryann Dodd | 17-Feb-2009 Reply | Forward Hi can anyone please give email address loreal board of directors letter of complaint to be sent from New Zealand
    jobBy: Dilshad | 04-Dec-2008 Reply | Forward I AM HAIR DRESSER
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