The entire project has been structured to ensure that changes are felt at the grassroots level, Scindia said. “There are over a lakh gram dak sewaks in this country and until a transformation is brought about at their level, no initiative can be successful,” Scindia noted, adding that empowering a gram dak sewak was pivotal to the employee reforms he sought to make.

The department along with NIC and BSNL is working to establish an electronic payment system for the National Rural Employment Guarantee Scheme, under which the workers would be allotted smart cards.

500 The number of post offices to be revamped in the first phase by December

800 The number of people getting special training to man the revamped post offices

Project Arrow

•Post offices to be points of convergence for IT and telecom

•Improving the core efficiency — ensuring timely delivery, removing problems in cash availability and providing instant, electronic and international money order services

•To make post offices offer a new experience to consumer with a smart look and feel

•New logo and slogan

•Employee reforms for more efficiency and satisfaction

•The post offices will enable villagers to take full benefit of social schemes such as National Rural Employment guarantee scheme and National Old Age Pension Scheme

Partners

Department of Post has appointed business consulting firm McKinsey to reorganise the business and operations and advertising agency O&M for a brand makeover.

We want post office to be a customer-friendly service provider rather than a daunting task where a person finds himself in a maze and doesn't have clue about where to get what from and till what time can he send his mails for a timely delivery.

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