Man wins consumer case regarding faulty mobile handset

In a complaint about the sale of a faulty Samsung mobile handset that failed to update time automatically, the UT Consumer Disputes Redressal Forum directed the company, its service centre and the electronics shop which conducted the sale to jointly replace the handset or refund the price.

In February 2012, Rajesh Kumar, a resident of Chandigarh, Sector 26, had bought a Samsung Champ Deluxe C 3312 mobile for Rs 3800 from Harish Communications, an electronics shop in Sector 17 which he alleged started developing problems from the following day. He said that it did not update the time on its own. Rajesh complained that he contacted the dealer, who repaired it, but it presented the same problem within two days. He was then advised by the dealer to approach a Samsung service centre, Durga Communication, in Sector 18 for repairs.

The complainant further alleged that despite undergoing repair at the service centre, the mobile had the same problem again and that the defect could not be rectified to his satisfaction, despite repeated visits to the service station. Meanwhile, he said he had written e-mails to the Samsung head office, to which he received the reply that the handset had been repaired and that it could be collected from the service centre.

In his complaint, Rajesh pleaded that the handset was defective because within a short period of its purchase it had to be taken to the service centre multiple times for removal of defect and yet it could not be rectified. He further complained that the handset was beyond repair and that the failure on the part of the opposite parties to replace the defective handset amounts to deficiency in service.

In view of the above arguments, the forum directed the the opposite parties to replace the mobile handset with the same make and build within 45 days, failing which they shall have to refund the price of the handset with an added interest of 18 percent per annum from the date of its purchase.

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