•What are the other concerns in health insurance?

Right now the focus of the insured is on emergency reimbursement: a large population is interested in getting reimbursements when a medical emergency happens. Nobody is talking about preventive measures. Health insurance is seen as a requirement for people who reach 40-50 years of age. We plan to introduce plans that encourage customers to build a history at a younger age, and to take preventive steps. This could take the form of giving incentives to customers who do 100 hours of gyming every month.

•What are your plans for senior citizens?

In travel, we already have a plan — salt and pepper — for senior citizens. The entry age is 70 years. In health space we are working on a plan and will file it with IRDA (Insurance Regulatory and Development Authority) soon. We are in the process of working out the specifications.

•According to IRDA, ICICI Lombard’s premium collection dipped sharply in November and December.

There has been an overall slowdown. Market conditions, like low vehicle sales, have affected our business as well. Premium rates for fire and engineering have crashed. However, according to year-to-date figures, we have registered a growth of more than 5 per cent and retained our market share. Yes, the focus of the industry is on a robust bottomline. We are trying to use more technology and trying to make optimum use of current resources. u