Now a govt call centre to answer queries of corporates

Aiming to make it easier to do business in India, the government is planning to set up a 'corporate call center' for faster information dissemination and grievance redressal services to companies and other stakeholders.

The Corporate Affairs Ministry is targetting to set up this call center, to be called 'Corporate Seva Kendra', by as early as September 2013.

As per an internal Ministry document, this call center would provide a wide range of information to the stakeholders and would answer their queries about corporate filings, information and statutory requirements.

The 'Corporate Seva Kendra' is being set up as part of the Ministry's objective to put in place a system for "online delivery of all registry related services with speed, certainty and transparency".

The Ministry is targeting to establish the call center by as early as September this year, but it may take a few months more depending on the progress. The proposed center is part of the Ministry's target agenda for the next fiscal 2013-2014.

The initiative is part of the government's efforts to strengthen interactions with corporates and ensure faster compliance with various requirements, amid concerns over the companies finding it difficult in doing business here.

As per an 'Ease of Doing Business' ranking of the World Bank, India is placed very low at 132nd position among a total of 185 countries.

India is the lowest ranked country on this list among the four BRIC nations (Brazil, Russia, India and China), while it is also ranked below neighboring Pakistan and Nepal.

Corporate Affairs Minister Sachin Pilot had told PTI in an interview in December that regulations should act as enablers for investments, and should not be draconian in

nature. Pilot has advocated for steps to make India a safer and better place for investment.

Among others, a Ministry appointed panel, headed by former Sebi chief M Damodaran, to look into ways to improve the country's business climate is expected to submit its report by end of this month.

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