After about 30 post offices in the state getting a facelift under the “Project Arrow,” the employees of the postal department will now undergo corporate orientation to have their communication skills with customers fine-tuned. Also, the customers will be provided opportunity to give their feedback to the top officials of postal department during their visit to the post office.

In Ludhiana, three posts offices have been covered under the project. These include the head post office at Bharat Nagar and post office at Model Town, and Central post office.

Sushil Kaushal, who is handling the Project Arrow in the city, said, “Under the “Project Arrow,” we have brought about many changes in these three post offices. The flooring has been re-done with office tiles, fancy lights have been installed, post offices have been white-washed and given a fresh look, so that the visitors may “see and feel” the difference between the old and the new. Also, all the counters providing different services at the post office have been computerised. Also at each counter, feedback forms will be made available which the customers will be requested to fill. The customers’ feedback will be compiled by the concerned post-master and then sent to Circle Office, Chandigarh, on daily basis.”

Another office the Postal Department adds, “From the circle office, it will be sent to the Divisional Office and then to Directorate of Posts. This will help the department in determining what customers expect from us and which of the services they are satisfied with.”

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