PCMC’s 7-step route to make civic services more effective

Surprise raids, vision documents for all depts and new policies among efforts

Promising a change in its approach to delivering civic services to citizens, the Pimpri-Chinchwad Municipal Corporation on Wednesday unfolded a seven-step formula it said would make the administration more effective and people-friendly.

In a joint press conference by the ruling party, the NCP, and the civic administration on Tuesday, it was made clear the civic body would spare no effort in ensuring citizens get quality services, and implement proper plans and policies for all-round development. The press conference was addressed by Municipal Commissioner Dr Shrikar Pardeshi, Mayor Mohini Lande, Deputy Mayor Raju Misal and NCP House leader Mangala Kadam.

Significantly, the civic body said it intended to increase Citizen's Facilitation Centres from 5 to 64 by

March 2014.

Among the steps unveiled are, inspections or suprise raids, encouraging healthy competition among civic departments, improving functioning of the RTI department, releasing vision documents for each department, capacity building and exposure visits, and putting several policies in place.

"The basic objective is increasing speed, efficiency and accountability of the staff, besides providing a people-friendly, transparent administration," Dr Pardeshi said.

The civic chief said a team led by assistant municipal commissioners would start surprise raids on civic facilities like gardens, schools, hospitals, libraries and swimming pools.

"The purpose is find out whether these facilities have been maintained properly, whether by PCMC or private parties as the case may be. If there are any lacunae, showcause notices would be issued and appropriate action initiated. If civic employees are at fault, action would be taken against them," he said.

Replying to a question whether PCMC was really serious about taking action on defaulters, NCP House leader Mangala Kadam said, "We won't care who the parties are, action would be initiated against defaulters without any favouritism."

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