PSPCL staff unreachable,residents without power for over 5 hours

The power went off at 10 pm,irritated residents rallied at 2 am and reached the Atam Nagar complaint centre from where the staff was brought for repair work with great difficulty.

Tirlochan Singh,one of the resident,said: “The staff finally came at 2.45 am and the fuse was repaired by 3 am. We were harassed for such a small repair. Even after the unbundling of PSPCL,the services of the staff have not improved. Rather they have worsened. We should be given some alternative complaint number in case the ‘private’ number is not responding. This is what we kept on telling the staff of Atam Nagar,but they refused to agree and were continuously stressing that without registration of complaint,they will not come to repair the fault.”

Singh said that a local fault had occurred in about 40 houses of Shastri Nagar and they had no option but to go as a group to the Atam Nagar complaint centre.

This is not the firs time that PSPCL staff have caused troubled for residents. In the past,they have refused to come with an excuse that they don’t have any vehicles to come to the spot or have asked residents to arrange for ladders and other equipments when they visit.

Newsline contacted the Chief Engineer Ludhiana centre,K N Sharma,who took the matter seriously and said: “We will inquire into this matter and it will not be repeated again. If the complaint number is not responding,the staff should have acted promptly.”