Paradoxically, issuers have exacting rules for customers, but are notoriously lax about their own service standards. There are far too many complaints about issuers failing to close accounts or causing needless delays. In a recent case, a foreign bank kept responding to a customer wanting to close her card with irrelevant and vague replies until we forwarded the complaint to the Reserve Bank of India. The issuer found appropriately responsible persons to deal with the matter only when the RBI got into the act.
Since credit card malpractices can be documented into clear categories, it is probably a matter of time before the RBI cracks the whip again.
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