The bank is making efforts to become more customer-focused, and improve the range and quality of service. “Being a complex task, my top management team and I have taken this as a priority and have been conducting workshops with all the line functionaries covering all branches and regions of the country.”
According to Bhatt, the bank has increased its market share in deposit mobilisation by 200 basis points since September 2006. The bank’s market share in terms of deposits was 14.91 per cent in March 2007. SBI has a balance sheet size of Rs 5,00,000 crore. Deposits stood at Rs 4,00,000 crore, while advances were estimated at Rs 3,00,000 crore in 2006-07
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