Senior cops visit police stations to address citizens’ complaints
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Police commissioner kick-starts Grievance Redressal Day
As announced earlier, Mumbai Police Commissioner Satyapal Singh and other senior officers ranking from Assistant Commissioner to Joint Commissioner on Saturday visited various police stations across the city to hear and address complaints of citizens.
The police chief was stationed at the Bandra Police Station, while the other officers spread out in the city to cover the 93 police stations. Singh's new initiative, 'Grievance Redressal Day' will be repeated every Saturday.
At Bandra Police Station about 20 persons had gathered to speak to the police chief. The issues brought to his notice ranged from a permission to start an initiative for special children to a senior citizen wanting to complain against a tenant for harassment.
Addressing media-persons at the police station, Singh said, "Complainants came forward to get problems addressed. We received a few civil cases, but there were no complaints against the police force." While not many came forward, Singh expected the number of residents would increase in the subsequent Grievance Redressal Days.
"It is the first time an initiative like is being made. We will continue this every Saturday and our officers will be deployed at police stations across the city. Residents who have any problems should come forward and bring them before us," he said. "I want to tell residents that if they are not satisfied with the work of the police department, they can come and meet me directly," said Singh.
Singh also used the meeting to comment on the morale of the police force.
"Our constables are an integral and important part of our force and I shall stand by them. Unintentional mistakes made can be forgiven, but all I expect of them is that they work within the ambit of the law and discharge their duties with honesty," he said.
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