Server failure hits Metro line

“Due to the technical snag in the communication network,train services were affected from 10 am to 4 pm. This resulted in cancellation of 10 train trips. As some of the trains got delayed,it had a domino effect on the following trains,” said an official spokesperson of DMRC,adding that the trains were later run on manual mode and the numbers reset.

The frequent loss of train identification numbers also threw the public announcement system out of gear,leaving commuters stranded at the stations and on trains. “I had boarded a train from Anand Vihar and had to reach my office in Barakhamba,but the announcements went wrong and the train stopped at Yamuna Bank for over 15 minutes,” said Shikha Jain,who works in a law firm.

Commuters also had to wait for more than half an hour at most stations on the line,already the busiest on the network. Many complained that as the trains came in,most passengers pushed towards the gates. “The train that I took was so crowded that it became suffocating. Moreover,it kept stopping at some of the stations for longer than scheduled,” said Manish Ojha,who boarded the train from Dwarka Mor. The movement of all trains is monitored from the Operations Control Centre at Metro Bhawan.