Banks are shaping to become one-stop financial shops, for companies and individuals alike. Technology is expected to play a big role towards this end. Says V. Vaidyanathan, country head-retail, ICICI Bank: “We are now focusing on lowering infrastructure costs and adding more speed.” The Indian banking sector is far from reaching maturity and, much like the last 15 years, it will continue to be characterised by change and growth.
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