Clearly, private telecom companies did not bother to retain accurate records at the customer acquisition stage, so they are demanding resubmission of identity and residence proof from all users. While this may be a short cut to full compliance for the telecom providers, some consumers believe it raises worries about information security. After all, somebody must be held accountable for safe-keeping of information time. Parvinder S Arora, a reader, suggests that one solution could be for telecom companies to issue their subscribers a formal certificate confirming the name and address of the subscriber so that any duplication of access can be easily detected. Is Trai listening?
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