Customers of Tata AIG's health and life insurance products are the most satisfied lot in the segment and so are those covered by HDFC's home insurance and Iffco Tokio's motor insurance policies, a government-sponsored survey has revealed.

The survey, based on responses of 3,790 customers in four sectors, revealed private players are liked more by customers than the state-owned companies in home insurance.

In health insurance, the targeted segment is not satisfied with the service parameters of insurers, said the survey, conducted on the directive of the consumer affairs ministry.

The estimation of damage is a major point of conflict between consumers and service providers in motor insurance, it said, adding that the satisfaction level is low in life insurance and huge gaps exist between demand and achievements here.

The survey also said LIC is still the most reliable company even as it was in the fourth position after Tata AIG, Aviva Life and ICICI Prudential in a ranking of customers satisfaction.

Health insurance had the most dissatisfied set of customers with tardy clearance of mediclaim and insufficient cashless facilities being the most notable drawbacks.

The survey was based on 949 respondents in the car insurance sector, 511 in home insurance, 1,250 in life insurance and 1,080 in medical insurance.

In life insurance, Tata AIG was given 70.94 marks out of 100 from respondents, followed by Aviva Life (66.75), ICICI Prudential (66.47). The largest insurer, LIC, received 64.43 marks.

Tata AIG got a score of 64.02 in health insurance, while HDFC Chubb, Bajaj Allianz got 62.72 and 58.81 respectively.

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