• Continuously solving root problems improves organisational learning. Even high-level managers should go and see things for themselves, so that they will have more than a superficial understanding of the situation.
• Make decisions slowly by consensus, thoroughly considering all options; but implement decisions rapidly.
• Become a learning organisation through relentless reflection (hansei) and continuous improvement (kaizen). Protect the organisation’s knowledge and cultural base by developing stable personnel, careful promotion, and well thought-out succession systems.
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