Website asked to pay back man for not delivering digital camera

Relief has been granted in a complaint of e-commerce by the UT District Consumer Disputes Redressal Forum to a resident of Chandigarh for non-delivery of booked camera.

According to the complainant, Arundeep Randev, he had purchased a branded digital camera from Noida-based Timtara.com Infosecure Consulting Private Limited by paying Rs 7,650 through credit card and was assured delivery within 20 days. He alleged that after over a month, when he had not received the camera, he contacted the company through telephone and e-emails and requested them to cancel the order. The company agreed to cancel the order within two days and refund the money by ten days, according to the complaint, but failed to do so.

The forum was of the opinion that once the company failed to deliver the product as promised and the complainant requested for cancellation of the order and refund of the amount, the company should have refunded the same immediately. Failure on its part to refund the amount, therefore, amounts to deficiency in service. Hence the complaint was allowed and compensation granted to the complainant.

The forum directed the company to pay the refund and penalised it with Rs 3,000 as compensation for mental agony and harassment caused to the complainant. Additionally, the company is to pay litigation costs of Rs 3,000.

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