The incident dates back to November 2, 2008, the day for which Shivani had booked the Cleopatra Day Spa Beauty and Slimming beauty parlour, the complaint had said.

She made the booking on July 28, 2008 and the charges were settled at Rs 9,500. Shivani paid Rs 2,000 initially and the rest was to be paid later.

A part of the make-up was done on October 20 and 29. At this point, another advance payment of Rs 3,000 was given for the make-up on the marriage day.

The complaint said Shivani was asked to come at the beauty parlour in Sector 44-C. But when she reached, she found the shutters downed.

In its reply, the parlour admitted that the complainant and her sister were called at the parlour at 3.30 pm, but denied that the shop was closed.

It was the marriage season and there was no question of the parlour being closed, the parlour said in its reply, adding that the complainant got her bridal makeup done at the Head Master Saloon “for reasons best known to her”.

However, when the forum asked the parlour to submit the lists of its employees at its various stores in the city, the parlour could not produce them.

“No such documents were produced, though they were very necessary. The withholding of the necessary documents requires an adverse inference to be drawn against the parlour. When a party is in possession of certain documents, it is necessary to produce the same and it should not wait for the orders of the court in that respect,” the forum said.

... contd.