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Sucheta Dalal Tags : Posted: Monday , May 08, 2006 at 0259 hrs

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To make matters worse, the chirpy DSA agent turned rude and surly when the customer expressed anger at the meaningless offers. Obviously, the practice of hiding charges, holding back credits and hyped up promotions will not end unless the RBI imposes exemplary punishments on banks and forces them to honour their commitments and also pay hefty damages for harassing customers.

suchetadalal@yahoo.com

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